Automation service in Europe — made easy.
We help non-European equipment manufacturers build real service capability in Europe — with local engineering, after-sales support, spare parts coordination, compliance support and field service from Germany.
What we do
Many global industrial companies can deliver competitive equipment to Europe. The challenge often starts after delivery: installation, commissioning, spare parts, troubleshooting, repair, customer communication and compliance adaptation.
Without a local service interface, even a strong product can lose customer trust at the final step. That is why we built a European service and after-sales platform that combines international communication, German local execution, workshop infrastructure, spare parts coordination and flexible field service resources.
“In Europe, after-sales service is often the reason why an industrial customer decides to trust a foreign equipment supplier.”
Peter Rahms, CEO
Service coverage in Europe
Germany is our core operational base, with service reach across nearby European markets. From two locations in Germany, we support local engineering, after-sales and repair needs across Germany and surrounding countries in the DACH region, the Netherlands, Belgium, Poland and the Czech Republic.
Two locations in Germany
• Münster — headquarters, workshop, assembly, testing and repair center
• Baiersdorf — hardware and software development site
Seven service modules
Our service model covers the full path from delivery to stable operation.
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We support the professional installation and commissioning of your systems directly on site. This includes technical coordination, setup, initial testing and the careful handover into operation. Our goal is to make sure the system starts reliably, functions as intended and is ready for stable use in the local environment.
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We remain available after delivery to support the ongoing operation of your equipment. This includes regular maintenance, troubleshooting, repair support and technical advice when questions arise during daily use. Our focus is to keep your system running and to respond quickly when technical issues need attention.
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We coordinate required spare parts in a structured and efficient way. By organizing the right components at the right time, we help reduce downtime and make service interventions faster and more predictable. This module is especially important when fast reaction times and reliable part availability are essential for your customers.
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We support technical adjustments and topics related to European requirements, standards and customer expectations. This may include adapting solutions for local conditions, helping to close technical gaps or supporting the confidence of European customers in your equipment. The result is a stronger market position and a more reliable basis for long-term cooperation.
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When adaptation for the European market is needed, we develop practical solutions locally. This can include technical modifications, smaller product improvements, software or hardware adjustments and application-specific optimization. The aim is to make your equipment more suitable for real market conditions without unnecessary complexity or delay.
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Even before the sale, we support technical questions, application challenges and specific customer requirements. This helps turn initial interest into a realistic and technically sound solution. By combining application engineering with local communication, we help reduce uncertainty and create a stronger foundation for successful projects.
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We collect feedback from the market and from ongoing operations to better understand how your systems perform in practice. These insights help improve products, service processes and future project decisions. Over time, this creates a continuous improvement loop that supports both technical quality and market relevance.
Target customers
Built for international equipment companies entering Europe
Robotics
Automation Equipment
CNC / Machine Tools
Industrial AI Hardware
Non-standard Machinery
Mechatronic Equipment
Machine Vision
AGV / AMR
Key engineering expertise
Our core expertise includes hardware and electrical systems, precision mechanical engineering, software and digitalization, system integration and automation, and safety and compliance.
We understand the full machine lifecycle — from design and integration to testing, repair, and stable operation.
1. Hardware & Electrical Systems
PCB｜Fieldbus｜Electrical troubleshooting
2. Precision Mechanical Engineering
Machining｜Assembly｜3D printing
3. Software & Digitalization
Embedded software｜HMI｜Visualization
4. System Integration & Automation
Mechanics｜Hydraulics｜Electrical｜Software
5. Safety & Compliance
CE｜Functional Safety｜ATEX experience
Scalable engineering network
Based on years of local engineering and field service experience in Germany, we have built an extensive network of qualified freelance engineers and technical specialists.
This allows us to scale service capacity flexibly while keeping local execution quality high.
Our partner: Sino-Cooperation
A practical bridge between non-European manufacturers and European market requirements
Our service model is built in cooperation with Sino-Cooperation, a platform dedicated to Sino-German collaboration in smart manufacturing and Industry 4.0.
Together, we combine cross-border industrial communication, market understanding and local engineering execution to support international equipment companies more effectively in Europe.
Sino-Cooperation
Sino-German Industry 4.0 Entrepreneur Club
Automation service in Europe — made easy.
From “Sold to Europe” to “Served in Europe” — that is the shift we support. Our value lies in a real German engineering base, full-chain technical capability, local customer trust, lower entry cost, and a scalable service model that can grow with the business.
We welcome international companies to visit Germany and discuss how local service capability can support their European business.
Why choose us?
